These terms govern the use of silailink.com, the SilaiLink factory portal and the SilaiLink worker app (together, the "Service"), operated by Madhav Bal, trading as SilaiLink ("SilaiLink", "we").
1. The Service
SilaiLink is software that lets a factory post work, verify and record worker attendance and quality, keep a wage ledger and generate compliance data, and lets workers find work and see their verified earnings. SilaiLink is a technology service provider only.
2. Roles and responsibilities
The factory is the employer (or principal employer under the Contract Labour Act) of the workers it engages and is responsible for wages, statutory contributions, working conditions and compliance.
A labour contractor (thekedar) who brings a crew is their immediate employer; his commission is recorded openly on the platform and is paid by the factory, never deducted from a worker's wage.
SilaiLink does not employ workers, does not hold or pay wages, and does not decide who is hired. Wages are paid by the factory directly to the worker's own account; SilaiLink records the payment reference the factory enters.
3. Accounts
Factories register with a business email; workers register with a mobile number verified by one-time password. You are responsible for keeping your login details, PINs and devices secure and for everything done under your account. Restricted floor logins (line masters) can only record attendance and quality.
4. Fees
Factory plans are billed monthly in advance as shown on /pricing, exclusive of GST. Every new factory account gets a 14-day free trial; no service fee accrues during the trial.
On paid plans, a service fee of 3.5% of the verified wage value recorded through the platform is invoiced to the factory with the subscription.
AI token packs are prepaid and non-refundable.
Workers never pay to use the Service.
5. Fair use and integrity
Wage floors: the Service enforces the legal minimum-wage floor on posted rates. Rates are fixed when a worker accepts.
No staff member of a factory or contractor may charge a worker for placement, attendance, counting or payment. Workers can report this anonymously; SilaiLink may suspend accounts that do.
Records created through the Service (attendance, quality entries, payments) are the record of what happened. Disputes freeze only the disputed entry.
Factories agree not to hire, off the platform, a worker introduced through the Service within six months of the introduction; a placement fee applies if they do.
6. Acceptable use
You may not misuse the Service, attempt to access other accounts or data, reverse-engineer it, or use it to break the law. We may suspend or terminate accounts that breach these terms.
7. Data
Our Privacy Policy explains what we collect and why. Factories are data fiduciaries for their workers' employment records; SilaiLink processes that data to provide the Service and for statutory compliance outputs the factory requests.
8. Availability and liability
We aim for continuous availability but do not guarantee it. To the extent permitted by law, SilaiLink's liability for any claim arising from the Service is limited to the fees paid by the factory in the three months before the claim. SilaiLink is not liable for wages, statutory dues or employment decisions, which rest with the factory and contractor.
9. Cancellation
A factory may stop its subscription at any time; access continues to the end of the paid period. See Cancellation & refunds.
10. Governing law
These terms are governed by the laws of India. Courts at Gurugram, Haryana have exclusive jurisdiction.